Unified Communication as a Service (UCaaS) Market - Global Industry Analysis, Size, Share, Trends, Analysis, Growth, and Forecast 2017 - 2025

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Global Unified Communication as a Service (UCaaS) Market: Overview 

Unified Communications as a Service (UCaaS) is a delivery model in which provides deliver a variety of telecom or communications software applications or services over an IP network. UCaaS solutions are a part of the global industry trend towards cloud-based services. They are known for offering benefits such as high levels of availability, flexibility, and scalability for core business tasks. They include online meetings, messaging and presence technology, contact center services, video conferencing, and telephony. They are available as stand-alone services or integrated services in terms of delivery model. 

Global Unified Communication as a Service (UCaaS) Market: Key Trends 

The rapidly rising number of mobile workers worldwide is compelling enterprises to adopt collaboration tools that allow employees to effectively communicate with each other. This, in turn, is providing a fillip to the global (UCaaS). The growing trend of bring-your-own-device (BYOD) and proliferation of mobile devices are also working in favor of the market. On the flip side, the low awareness levels regarding UCaaS solutions and the advantages that these solutions offer are limiting their widespread adoption, especially across SMEs. However, market players are likely to capitalize on untapped, developing regions such as Asia Pacific and the MEA to boost their revenue generation in the coming years. 

Global Unified Communication as a Service (UCaaS) Market: Market Potential 

Players in the global unified communication as a service market are paying high attention towards the launch of technologically advanced products in order to enhance their visibility in the arena, indicating towards a bright future of the market. To put this perspective, Amazon Web Services (AWS) in February 2017, launched a unified communication service called Amazon Chime. With this, the company promises to offer high-quality audio and video meeting solutions that are one-third of the cost of conventional solutions, without any ongoing maintenance or upfront investments. Another case in point is West Unified Communication Services, which in partnership with Dolby Laboratories Inc. has launched InterCall Reservationless-Plus with Dolby Voice in March 2017. This unified communication solution will offer superior sound quality and clarity of Dolby voice through Voice over Internet Protocol (VoIP) networks. 

Global Unified Communication as a Service (UCaaS) Market: Geographical Segmentation 

The key regions analyzed in the report are Asia Pacific, the Middle East and Africa, Europe, North America, and Latin America. North America will be a major revenue contributor during the forecast period. The presence of advanced network infrastructure and a large base of tech-savvy workforce is propelling the growth of the region. The increasing investments in sectors such as consumer goods, transportation and logistics, retail, banking, financial services, and insurance (BFSI) are also likely to boost the demand for UCaaS solutions in the region. 

Asia Pacific is expected to offer promising opportunities during the same period. The growth of the region can be attributed to the growing inclination of large enterprises towards UCaaS solutions. Moreover, the increasing establishment of offices, contact center services, and manufacturing units in emerging economies such as India and China is augmenting the growth of the region. 

Global Unified Communication as a Service (UCaaS) Market: Competitive Landscape 

The leading companies operating in the global UCaaS market are Microsoft Corporation, Cisco Systems Inc., 8×8 Inc., Fuze Inc., and West Corporation. These players are paying high attention to the integration of applications and business processes. The trend of using social media for businesses is on a rise, and combining social media with UCaaS solutions allows efficient customer relationships and strengthens marketing. As a result, players are focusing towards building ecosystems that can make social business integration captivating for enterprises. Other prominent global participants in the market are IBM Corporation, Alcatel-Lucent SA (Nokia Networks), Hewlett-Packard Development Company, Verizon Communications, and Avaya Inc.

The study presents reliable qualitative and quantitative insights into:

  • Market segments and sub-segments
  • Market trends and dynamics
  • Supply and demand chain of the market
  • Market valuation (revenue and/or volume)
  • Key trends/opportunities/challenges
  • Forces defining present and estimated future state of the competitive landscape
  • Technological developments
  • Value chain and stakeholder analysis

The regional analysis covers:

  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East and Africa

The vast market research data included in the study is the result of extensive primary and secondary research activities. Surveys, personal interviews, and inputs from industry experts form the crux of primary research activities and data collected from trade journals, industry databases, and reputable paid sources form the basis of secondary research. The report also includes a detailed qualitative and quantitative analysis of the market, with the help of information collected from market participants operating across key sectors of the market value chain. A separate analysis of macro- and micro-economic aspects, regulations, and trends influencing the overall development of the market is also included in the report.

Highlights of the report:

  • A detailed analysis of key segments of the market
  • Recent developments in the market’s competitive landscape
  • Detailed analysis of market segments up to second or third level of segmentation
  • Historical, current, and projected future valuation of the market in terms of revenue and/or volume
  • Key business strategies adopted by influential market vendors
  • Outline of the regulatory framework surrounding and governing numerous aspects of the market
  • Growth opportunities in emerging and established markets
  • Recommendations to market players to stay ahead of the competition

Note: Immense care has been taken to present data with the highest levels of accuracy in all TMRResearch reports. Nevertheless, recent developments related to market/vendor landscape may take time to reflect in the analysis.

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