Telecom Order Management Market – Global Industry Size, Share, Trends, Analysis, and Forecasts, 2017–2025

  • Single User License $3500

Telecom Order Management Market – Global Industry Size, Share, Trends, Analysis, and Forecasts, 2017–2025

Status : July, 2020 | Technology & Media | PPT format

Report Digest


Global Telecom Order Management Market: Snapshot

The worldwide proliferating demand for connected devices and constantly swelling subscriber base in developing and developed countries are factors providing a robust underpinning to the evolving demand for telecom order management.  These factors have led to a staggering rise in volume of telecom orders with the risk of costly order fallouts. Order management in the global telecom sector is an essential step in automating service fulfillment processes for optimizing customer service delivery and managing massive volumes of telecom order efficiently. The multifaceted demand for telecom solutions among enterprise users is stoking the popularity of end-to-end service order management solutions in a dynamically changing telecom sector. Such needs may pertain to gaming, data and video, and location-based services.  Telecom order management solutions take control of operating costs of telecom providers. Furthermore, telecom order management plays a key role in minimizing consumer attrition, thus help telecom players build upon sales revenues.

In recent years, the market has witnessed the demand for telecom order consulting services to gain traction among clients looking for tailor-made solutions taking into consideration their unique business requirements. However, the market growth seems to be plagued by the insufficient rate of adoption of new order management technologies, especially in emerging and less-developed economies. Furthermore, the deployment of such solutions can also be a concern with limited technical expertise. Compatibility with the existing telecom framework is another bottleneck hindering the adoption of new telecom order solutions. The market, on the other hand, is likely to benefit from the popularity of managed IT services. The attractive advances being made in the IT regulatory area will unlock promising prospects in the years to come. Moreover, the rising industry effort to deploy next-generation wireless technologies such as 5G is also making the role of telecom order management all the more significant.

Global Telecom Order Management Market: Overview

Effective order management plays a pivotal role in the success of any business but is particularly important for telecom providers. Telecom order management is a complex procedure, involving many processes that require multiple systems and departments. The challenges in telecom order management increases manifold when providers need to sell to the enterprise market where orders may be multifaceted and tailormade.

In order to progress in the hyper-competitive telecom market these days, providers need to get it right and this is boosting uptake of telecom order management.

Global Telecom Order Management Market: Key Trends

There are myriad advantages of telecom order management. First, it helps to bring down cost of operation for companies. This is because order management processes account for a sizeable proportion of operating costs of companies. Hence, they are an area where one has ample room for improvement. With effective order management, customer attrition can be reduced thereby preventing lost sales. Any new customer’s initial impression of a provider depends on whether the latter is able to satisfy orders within the timeframe and accurately. Besides, based on how they are conducted, telecom order management processes can either facilitate or hamper a provider’s ability to launch new services and products.

Global Telecom Order Management Market: Market Potential

The two main components of the telecom order management market are solutions and services. The solution segment can be further divided into customer order management, service order management, and service inventory management. Similarly, the services segment can be further divided into integration and installation services, support services, and consulting services. Among all of them, the consulting services, which aid companies figure out strategies to analyze, protect, and monitor crucial master content, is a key segment that is expanding at a healthy clip. Such services aid organizations to align their telecom order management solutions that primarily suit their business requirements. Thus the consulting services provide different benefits, such as decision-making, seamless business processes, easy management and operations, and ultimately better productivity.

Based on the type of network, the market can be broadly divided into wireline and wireless. Of the two, the wireline network, comprised of coaxial cables, copper cables, and sometimes fiber optics, accounts for a significant market share. Since such wired network connections are not susceptible to a single point of failure, they offer guarantee better speeds than dial-up connections.

Global Telecom Order Management Market: Regional Outlook

Geographically, the key segments of the global telecom order management market are North America, Latin America, Europe, Asia Pacific, and the Middle East and Africa. North America is a key market among them on account of a large number of players being domiciled in the region. Asia Pacific is another crucial region which is expected to clock healthy growth in the upcoming years. The market in the region is predicted to grow on the back of the rapid digital transformation and soaring demand for managed IT services. In addition, the rising economic growth in the developing economies of the region, coupled with bettering regulatory reforms is also proving beneficial to the market the in this region.

Companies Mentioned in Report

Some of the prominent names operating in the global telecom order management market are Cognizant, Cerillion, Ericsson, IBM, ChikPea, Oracle, Comarch, Fujitsu, Intellibuzz, Neustar, Mphasis, and Pegasystems.

The study presents a granular assessment and quantitative evaluation of:

  • Key growth factors and prominent trends
  • Size and share of key segments in overall market
  • Key challenges and winning imperatives
  • Factors shaping competitive landscape
  • Insights into how contours of market will change in coming years
  • Technological advances
  • New avenues and imminent investment pockets
  • Regulatory landscape shaping current and future strategies of companies

The region-wise assessment includes market dynamics in:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The study is prepared with the help of an extensive primary and secondary research. Primary research includes but not limited to interactions, interviews, surveys, and events. Opinions of policy makers and industry experts are carefully integrated into the insights to complement primary research. Volumes of secondary data gleaned through renowned paid sources, annual statements, reputed journals, and government documents offer insights into current dynamics and key evolution trajectories the market is likely to assume. The research employs various industry-wide analytics methods and well-established methodologies to ascertain the attractiveness of key segments. Further, it evaluates the lucrativeness of key regions and factors underlying their maturity. The insights notably include a detailed analysis of forces behind vendor differentiation and offers insight into investment-decision making by prominent players.

The report strives to enlighten businesses and industry stakeholders on multiple facets of the growth dynamic of the market, the key of which include answers to:

  • Which key factors will shape the competitive landscape?
  • Which trends will stimulate research and development activities in different geographies?
  • Which are the lucrative growth areas and what is the size of potential they are likely contribute to the overall market?
  • Which disruptions in market growth are likely to come with the new business models?
  • Which are some of the recent overhauls in policies that may change the course of the market significantly?
  • Which are the geographies that will form sizable sources of new streams to new and established players alike?
  • How are top players likely to realign their strategy to counter the forces of competition?
  • Which key strategies emerging players are likely to focus on to consolidate their position?
  • Which changes in end-user preferences might affect the status quo held by the leading players?
  • Which are some of the game-changing innovations influencing the projected share and revenue of the market and its segments?

Note: Utmost care has invariably been taken to present data and arrive at statistics at all the TMR Research reports. Meanwhile, some recent developments and new industry trends may take time to be included in the reports.