Healthcare BPO Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2020 - 2030

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Healthcare BPO Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2020 - 2030

Status : October, 2021 | Healthcare IT

Report Digest


Healthcare BPO Market: Overview

The COVID-19 pandemic has brought immense pressure on healthcare facilities. The pressure in the healthcare industry is for the development of a well-organized environment with interconnected clinical functions and also the development of coordination among healthcare units. It has forced the healthcare industry for outsourcing non-core functions, such as patient engagement, claims management, revenue cycle management. Apart from these functions focus on core competencies to achieve better patient outcomes is also important.

With the implementation of digital innovations, platforms, and technologies, efficient and accurate operations of the healthcare BPO market is possible. It is not about routine tasks and activities but also during crisis times. The key factors attributed to the healthcare BPO market are increasing outsourcing in biopharma and pharma industries, growing requirement for niche services, documentation in the healthcare industry, controlling escalating healthcare costs, and also the necessity for structured processes.

Healthcare BPO Market: Key Trends

The COVID-19 impact on the healthcare BPO industry is multi-faceted and complicated. The healthcare BPO market has been fortunate enough with digital functioning. It allows the BPO organizations for continuous working that too with minimal safety and health risks for employees. The COVID-19 pandemic is serving as a catalyst for a speedy transformation of traditional BPOs. Further, the bio/pharmaceutical outsourcing sector has experienced an increased demand in R&D due to the COVID-19 pandemic. All these cumulative factors from the pandemic have persuaded some CROs to switch focus and also their operations adjustment.

Companies can save money on space, labor, and resource management with outsourcing. The rising health insurance has created pressure on the margin of medical payers in the U.S. So the consumers opt for outsourcing to rationalize the costs. The healthcare industry is expected to take up a bigger share in the overall economy and other structural changes such as increased cost-sharing with customers, emphasis on care management, and accelerate towards paying off for the value. It is why the increasing healthcare costs are expected to advance offshore outsourcing, and it further boosts growth in the healthcare BPO market.

But the financial allotment and improper planning for outsourcing activities may result in a negative impact economic segment. The business value and cost savings options are adversely impacted by outsourcing and negatively impact the healthcare BPO market. Some companies overlook certain unforeseen costs, such as severance pay for employees, process transition, managing offshore contracts, and evaluation and selection of vendors, that adversely impact the growth in the healthcare BPO market.

Healthcare BPO Market: Competitive Dynamics and Key Developments

Various new initiatives in the healthcare BPO market are taken for further industry growth. On September 03, 2019, DT Associates was acquired by Indegene. DT Associates is a consulting company, and it manages the customer experience and digital operation of pharmaceutical companies that are based in London. Further, on September 26, 2019, Emids Company was acquired by the New Mountain Capital. Emids Company offers healthcare BPO solutions in the market.

Some key players in the Healthcare BPO Market are:

  • Accenture
  • Tata Consultancy Services
  • Cognizant
  • IQVIA
  • Xerox Corporation
  • Infosys BPM
  • Wipro
  • IBM Corporation
  • Lonza

Healthcare BPO Market: Regional Assessment  

The healthcare BPO market is widely spread across the globe where North America and Europe are the source geographies, and Bulgaria and some other EU countries, the U.S., India, Brazil, Philippines, Kingdom of Saudi Arabia (KSA), and China come in destination geography. 

The reports at TMR Research provide qualitative solutions that break the barriers of doubt or uncertainties when the stakeholders plan to expand their growth reach. The researchers compile the necessary information that enlightens the CXOs about the current growth opportunities in a specific market and enables them to make the most of the opportunities.

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TMR Research has rich experience in developing state-of-the-art reports for a wide array of markets and sectors. The brilliance of the experts at TMR Research and their alacrity to conduct thorough research and create phenomenal reports makes TMR Research better than others.

5-Point Growth Formula

The 5-point growth formula developed by TMR Research provides an insight to the stakeholders and CXOs about the current situation in the market. The growth formula makes the report a perfect companion for the stakeholders and CXOs.

The 5-point growth formula includes the following points:

  • Current and Future Threats
  • Accurate Trend Analysis
  • Regional Assessment
  • Industrial Analogy
  • COVID-19 Impact

Current and Future Threats

Along with studying the opportunities necessary for growth, threats are also an important aspect to look upon for the companies and stakeholders in a specific sector. TMR Research studies every negative aspect that will hinder the growth of a specific area of business and includes it in the report. The stakeholders and CXOs will have the benefit of assessing the threat and take the necessary steps to prevent the hindrance caused due to the threats.

Accurate Trend Analysis

Keeping up with the latest trends is crucial in any business or sector. While stakeholders are aware of the trends that are on the surface, TMR Researchers find trends that are deeply entrenched in the particular market or sector. The reports are constantly updated with the latest trends so that the stakeholders and CXOs can derive benefits from the trends and generate good revenues.

Regional Assessment

Demography forms an important part of the growth pattern of all the markets. Diving deep into the demographics enables maximum output from specific areas. The TMR Research team assesses every region and picks out the vital points that have a large impact on the growth of a market.

Industrial Analogy

The analysts at TMR Research conduct an all-round analysis on the competitive landscape of the market. The observations recorded by the analysts are added to the reports so that every stakeholder gets a glimpse of the competitive scenario and frame their business plans according to the situation.

COVID-19 Impact

The COVID-19 outbreak has changed the growth projections of numerous sectors and businesses. The analysts at TMR Research have conducted a conscientious survey on the markets after the pandemic struck. The analysts have put forth their brilliant and well-researched opinions in the report. The opinions will help the stakeholders to plan their strategy accordingly.

The reports offer answers to the top 7 questions that revolve around the growth of the market

  • What are the diverse growth parameters influencing the market?
  • Which regions will contribute largely to the growth of the market
  • What are the recent innovations and technological advancements in the market?
  • What are the emerging trends across the market?
  • How has COVID-19 affected the market?
  • What will be the post-pandemic scenario of the market?
  • What are the major threats that will dent the growth prospects of the market?