Field Service Management Market- Global Industry Analysis, Size, Share, Trends, Analysis, Growth, and Forecast 2017 - 2025

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Field Service Management Market- Global Industry Analysis, Size, Share, Trends, Analysis, Growth, and Forecast 2017 - 2025

Status : November, 2020 | Technology & Media | PPT format

Report Digest


Global Field Service Management Market: Overview 

Field service management (FSM) refers to a system for streamlining field operations through a mobile-based workforce and usually entails the management of company resources used to service clients. FSM typically includes scheduling service orders, job scheduling, dispatching agents, tracking vehicle locations, and managing job status. FSM is used in a number of industries but is prevalent in those that require to manage installation, service and repairs of systems and equipment. Companies usually employ mobile agents and contractors in areas such as waste management, telecommunications, public sector transportation, gas utilities, heating, ventilation and air conditioning (HVAC), and healthcare industries. 

Over the last decade, the field service management market has witnessed an unprecedented shift in operations propelled by developments in automation software and innovative models, such as IoT and cloud computing. 

Global Field Service Management Market: Key Trends

The need for an effective centralized system for the management of various field services and soaring demand for real-time collaboration have propelled the field service management market. Coupled with this, the imperative for enhancing operational efficiency along with optimizing costs has boosted the market. In addition, the development of user-friendly and scalable solutions—on-premise as well as cloud-based—and the rising demand for predictive maintenance in industries have provided impetus to the FSM market. Increasing adoption of cloud-based delivery models such as software-as-a-service (SaaS) amongst several enterprises, particularly by small businesses with constrained budget, is expected to fuel the market over the forecast period. 

Global Field Service Management Market: Market Potential

The integration of FSM with big data analytics and the adoption of advanced analytic tools are anticipated to open up lucrative avenues, thereby expanding the market potential in future.  Trimble Inc., based in California, recently announced that its FSM fleet and asset portfolio is now compatible with the new Association of Equipment Management Professionals (AEMP) 2.0, telematics standard, also known as ISO-15143-3, meant for data feeds. Fleet managers can now adopt the new standard to allow data, inbound and outbound, to be exchanged with multiple asset tracking systems provided by telematics providers. All the information can be found in a standardized format, which will help businesses streamline service workflows. The AEMP 2.0 supports seamless two-way data exchange between its FSM solutions and its VisionLink offering–a web-based fleet and asset management software for construction equipment. 

This integration allows companies in the construction industry to obtain real-time information on construction machinery and vehicle fleet using a single system and in the same map. As a result, the FSM providers will enjoy greater flexibility to manage mixed fleet types. Furthermore, they will have access to a wealth of OEM equipment data, which will enable them to optimize maintenance schedules and boost customer services. 

Global Field Service Management Market: Regional Outlook

Geographically, the Asia Pacific market offers a host of lucrative market avenues to players in the FSM market. The rapid adoption of FSM solutions by enterprises in emerging regions, such as India and China, has fuelled the regional market. In addition, the growing popularity of cloud service providers in developed nations, such as Singapore, and substantial investments in industrial infrastructure are expected to fuel the market over the forecast period. 

North America is a prominent market for field service management providers and is poised to contribute significant revenue in the coming years. The growth in the market is attributed to constant modernization initiatives of companies using FSM solutions, adoption of innovation service models, and considerable technological advances, especially in the U.S. 

Global Field Service Management Market: Competitive Analysis 

Leading providers are actively offering robust and flexible end-to-end FSM solutions to reap significant competitive benefits over others. They are developing modular solutions containing multiple functionalities to attract various end users. Many providers are increasingly marketing their offerings on cloud-based models to target more SMEs. Prominent players vying for a significant share in the field service management market include Oracle Corporation, Microsoft Corporation, SAP SE, IFS AB, Infor, Servicepower Technologies plc, IBM, ServiceMax, and Astea International, Inc.

This study provides a particularized anatomy according to the L.E.A.P mechanism

  • Latest trends and cardinal growth prospects
  • Existing and future insights in growth
  • Ascensions in technology
  • Pain points

The regional analysis offers market assays across:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The study, prepared through the L.E.A.P mechanism adds a dimension of infallibility and assures precise information on all the growth dynamics.

Latest Trends and Cardinal Growth Prospects

The study assists in burnishing the knowledge of the stakeholder in terms of the emerging trends. The study provides an expansive coverage on the latest developments and novel profit-yielding sources that augur well with the market. A dedicated and determined team of experts conduct an out-and-out research on diverse aspects to offer ultimate breakthroughs in the market.

Existing and Future Insights in Growth

The interfusion of ubiquitous primary and secondary research through modern tools invites perfection and accuracy in every aspect. Primary research is circumspectly conducted through exhaustive interactions and interviews of experts. These valuable opinions are then neatly inducted in the report to allow the stakeholder for reaping the benefits. A treasure of secondary data is extracted via famed paid sources, yearly estimates and statements, renowned journals, and government documents. These sources assist in creating a robust database comprising existing and subsequent growth dynamics.

Ascensions in Technology

Diverse technological advancements and cutting-edge innovations in the market have been covered in this study to assist the stakeholder in research and development activities. Recent upgrades have also been added in the study, thus helping the stakeholder to paint the strokes of growth on the canvas of the market.

Pain Points

The study presents a plethora of challenges and obstacles that can hinder the growth of the market to allow the stakeholder to prepare their strategies accordingly.

The world ushered in the new decade with the shadow of the COVID-19 pandemic. The outbreak has damaged the growth prospects of several businesses and has crippled the entire economy. The study is in tandem with the changing dynamics of the market due to the SARS-CoV-2 outbreak. The study focuses on the coronavirus pandemic and analyses every aspect that impacts the growth positively or negatively.

An aerial perspective of the regions covered in this study enables the stakeholder to design strategies accordingly. The 360-degree assessment of every aspect associated with growth offers information on a rainbow of growth opportunities available across the market.

The exhaustive study motivates the stakeholder to take the 'LEAP' of faith and achieve success!

This report is the key to questions such as:

What are the prominent factors that will help in reshaping the market growth?

Which trends have the potential to bring expansive growth for the market?

What are the necessary strategies to overcome the ill-effects of the COVID-19 pandemic?

Which regions will emerge as champion growth contributors for the market?

Which aspects will serve as game-changers for the market?

What are the latest innovations in the market?

Which factors will hinder the growth of the market?