Customer Information System Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2018 - 2028

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Customer Information System Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2018 - 2028

Status : January, 2019 | Technology & Media | PPT format

Report Digest


Customer Information System Market: Overview

Customer information and billing system is at the core of most organizations, however for the electric utility sector, changes in the market condition, the emergence of distributed channels, and smart grid advancements, and in addition efficiency in energy and deregulation, have joined to put more strains on heritage systems. Moreover, utilities' rising requirements for powerful customer commitment and the need for integration of digital platform with CIS for example, web-based interfaces, cell phones, utilities, and social media is experiencing a flood of demands regarding customer information system (CIS).

Customer information system assist the utility segment to improve the effectiveness of gas, electric, and water. The CIS segment comprises of revenue produced from independent CIS-as-a-service (Pay-as-you-go) and CIS standalone modality. Utility sellers either deliver independent CIS software or buy in for the CIS-as-a-service as per their prerequisites. CIS solutions assist players by overseeing a huge number of customers' records and bills each month. It streamlines and robotizes manual tasks of the firms to increase the effectiveness and decrease human errors with the help of automation.

Customer Information System Market: Trends & Opportunities

The major factors responsible for the demand in global customer information system market are initiatives taken for smart cities, overall utility consumption, and advent of cloud technology and IOT.

CIS usage administrations help companies for the effective execution of CIS by monitoring the usage designs given by specialists. These main service providers additionally deal with design and documentation analysis, communication plans, deployment, and development. Usage administrations guarantee the joining of customer information into the new CIS system reliably. CIS sellers furnish these services either with the assistance of in-house benefit group or outsider merchants.

Customer Information System Market: Market Potential

TMG Consulting today reported it has gone into a tie-up with Philadelphia Gas Works (PGW) to instruct the utility through its choice regarding their substitution customer information and charging system (CIS).

As a major part of the treaty, TMG Consulting will support PGW, the biggest municipally-possessed gas utility in the U.S., with the obtainment of a mobile workforce management (MWM) system, customer information system (CIS), an advanced customer self-benefit portal, and the associated system integrator. The new CIS arrangement will supplant PGW's legacy.

Customer Information System Market: Regional Outlook

The customer information system market for new CISs has not developed especially in past years. It may not develop with its full pace in coming years in the mature regions for example, North America and Western Europe. Utility main concerns are, in various cases risk-averseness and restricted among administration is high. The Americas is the leading market for CIS solutions and dynamic region regarding adoption of technology. The Americas includes Latin America and North America. North America represents the most astounding market share in the CIS market. North American nations have been broadly executing CIS, because of the increasing utilization of energy, government activities, and network modernizations venture.

Customer Information System Market: Competitive Landscape

Major palyers in the global customer information system market are SAP (Germany), Oracle (US), Itineris (Belgium), Fluentgrid (India), Hansen (Australia), Open International (US), Milestone Utility Services (US), Gentrack (New Zealand), Cayenta (British Columbia), Engineering (Lazio), Advanced Utility Systems (Canada), Indra (Spain), NorthStar Utilities (Canada), Ferranti (Belgium), Vertexone (US), Wipro (India), IBM (US), Agility CIS (New Zealand), ATS (US), Avertra (US), Cogsdale (Canada), EG (Denmark), FATHOM (US), Hydro-Comp (Cyprus), and efluid (France).

The study presents reliable qualitative and quantitative insights into:

  • Market segments and sub-segments
  • Market trends and dynamics
  • Supply and demand chain of the market
  • Market valuation (revenue and/or volume)
  • Key trends/opportunities/challenges
  • Forces defining present and estimated future state of the competitive landscape
  • Technological developments
  • Value chain and stakeholder analysis

The regional analysis covers:

  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East and Africa

The vast market research data included in the study is the result of extensive primary and secondary research activities. Surveys, personal interviews, and inputs from industry experts form the crux of primary research activities and data collected from trade journals, industry databases, and reputable paid sources form the basis of secondary research. The report also includes a detailed qualitative and quantitative analysis of the market, with the help of information collected from market participants operating across key sectors of the market value chain. A separate analysis of macro- and micro-economic aspects, regulations, and trends influencing the overall development of the market is also included in the report.

Highlights of the report:

  • A detailed analysis of key segments of the market
  • Recent developments in the market’s competitive landscape
  • Detailed analysis of market segments up to second or third level of segmentation
  • Historical, current, and projected future valuation of the market in terms of revenue and/or volume
  • Key business strategies adopted by influential market vendors
  • Outline of the regulatory framework surrounding and governing numerous aspects of the market
  • Growth opportunities in emerging and established markets
  • Recommendations to market players to stay ahead of the competition

Note: Immense care has been taken to present data with the highest levels of accuracy in all TMRResearch reports. Nevertheless, recent developments related to market/vendor landscape may take time to reflect in the analysis.

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