Conference Services Call Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2018 - 2028

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Conference Services Call Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2018 - 2028

Status : May, 2020 | Technology & Media | PPT format

Report Digest


Global Conference Call Services Market: Snapshot

Conference calling has become the new normal in workplace communication in a globalized environment. This has formed a crucial role in making workplace more productive and agile. The global conference call services market is making rapid strides riding on the back of constant technological advancements made with respect to features and functionalities. A growing number of services offer hassle-free conference calling and promise to take the pain points. The advent of novel technologies has opened a new paradigm in the conference call services market. These technologies make conference calls more smart, automated, and more user-friendly. The advent of artificial intelligence in conference calling services is a recent case in point.

Several providers of conference call services have integrated artificial intelligence (AI) into their offering. The application of AI helps in keeping an automated tab on key points through transcriptions of calls in real-time. A number of vendors are focusing on these aspects to gain a competitive edge over their rivals. The rising use cases of AI in B2B services and software used in conference calling is also bolstering prospects of the market. Moreover, vendors are exploring innovative ways to utilize AI to make conference calls more interactive, engaging, and productive. Furthermore, new ways of incorporating AI into the mainstream of conference call services will open a vast window of possibilities to market players in the not-so-distant future. The integration of scheduling calendar service with conference call services is a key trend underpinning the expanding potential in the market.

Global Conference Services Call Market: Overview

The demand within the global market for conference call services has been rising alongside advancements in the corporate sector and the creation of a borderless business environment across the world. Conference calls are managed via a wide range of networks, software applications, and communication modes, and have emerged as an important element in the global business ecosystem. The advent of globalisation has necessitated the interconnection of businesses based out in multiple regions, and this factor has impelled demand within the global market for conference call services. However, conference calls are not just for business enterprises and a range of other industries also conduct conference calls for a variety of discussion and discourses. The presence of key business entities, employees, or managers at multiple locations has created commendable demand for conference call services across the world. Owing to the aforementioned factors, the global conference call services market is projected to expand at a skyrocketing rate in the years to come.

The global conference call service market is segmented on the basis of the following parameters: call service type, end user, and region. The relationship between the conference call service market and several other industries can only be understood by delving into the specifics of the aforementioned segments.

A report on the global market for conference call services projects that this market would as new-age technologies become the watchword of global businesses. The report is a rundown on an array of factors that have aided market growth in recent times. The regional dynamics o the global conference call services market have also been elucidated in this report.

Global Conference Call Services Market: Trends and Opportunities

The demand within the global market for conference call services has been rising as businesses outsource their operations to remote locations. The need to communicate messages to multiple business units in a single go has compelled business leaders to use conference call services. Hence, the global market for conference call services is expected to attract mammoth revenues in the years to follow while the vendors reek of prosperity. Apart from the business sector, the demand for conference call services has also flown in from other sectors such as healthcare and defense. Furthermore, the relevance of conference calls in the media and entertainment industry has also propelled demand within this market, thus, giving am impetus to the development of the market vendors. Conference calls have also become popular across the arious longitudes of governance, and this factor is expected to play a major role in the growth of the global market for conference call services.

Global Conference Call Services Market: Regional Analysis

Although the market for conference call service has witnessed the inflow of voluminous revenues from multiple regional pockets, the demand in the North American market has outdone all other regions. This owes to the sophistication of businesses in the US and Canada, and the presence of headquarters of several corporate entities in the region.

Global Conference Call Services Market: Competitive Landscape

Some of the key players in the global market for conference services are Zoom Video Communications, Polycom, Dialpad, GlobalMeet, Infinite Conferencing Inc., and Arkadin SAS.

Global Conference Call Services Market: Based on Call Service Type

  • On-premise
  • Cloud-based
  • Managed Conference Call Services

Global Conference Call Services Market: Based on End User

  • Corporate Enterprises
  • Healthcare
  • Government & Defense
  • Media & Entertainment
  • Others

Global Conference Call Services Market: Based on Geography

  • North America
  • Latin America
  • Asia Pacific
  • Europe
  • The Middle East and Africa

The study presents a granular assessment and quantitative evaluation of:

  • Key growth factors and prominent trends
  • Size and share of key segments in overall market
  • Key challenges and winning imperatives
  • Factors shaping competitive landscape
  • Insights into how contours of market will change in coming years
  • Technological advances
  • New avenues and imminent investment pockets
  • Regulatory landscape shaping current and future strategies of companies

The region-wise assessment includes market dynamics in:

  • North America
  • Asia Pacific
  • Europe
  • Latin America
  • The Middle East and Africa

The study is prepared with the help of an extensive primary and secondary research. Primary research includes but not limited to interactions, interviews, surveys, and events. Opinions of policy makers and industry experts are carefully integrated into the insights to complement primary research. Volumes of secondary data gleaned through renowned paid sources, annual statements, reputed journals, and government documents offer insights into current dynamics and key evolution trajectories the market is likely to assume. The research employs various industry-wide analytics methods and well-established methodologies to ascertain the attractiveness of key segments. Further, it evaluates the lucrativeness of key regions and factors underlying their maturity. The insights notably include a detailed analysis of forces behind vendor differentiation and offers insight into investment-decision making by prominent players.

The report strives to enlighten businesses and industry stakeholders on multiple facets of the growth dynamic of the market, the key of which include answers to:

  • Which key factors will shape the competitive landscape?
  • Which trends will stimulate research and development activities in different geographies?
  • Which are the lucrative growth areas and what is the size of potential they are likely contribute to the overall market?
  • Which disruptions in market growth are likely to come with the new business models?
  • Which are some of the recent overhauls in policies that may change the course of the market significantly?
  • Which are the geographies that will form sizable sources of new streams to new and established players alike?
  • How are top players likely to realign their strategy to counter the forces of competition?
  • Which key strategies emerging players are likely to focus on to consolidate their position?
  • Which changes in end-user preferences might affect the status quo held by the leading players?
  • Which are some of the game-changing innovations influencing the projected share and revenue of the market and its segments?

Note: Utmost care has invariably been taken to present data and arrive at statistics at all the TMR Research reports. Meanwhile, some recent developments and new industry trends may take time to be included in the reports.

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